The company goes further, of course, providing not only internet, but also TV and for those still interested home phone service as well. For a long time, cable and internet companies have been at a near tie when it comes to customer dissatisfaction, for a number of different reasons. There are a lot of links in the chain where things can and often do go wrong. Billing and customer service Looking at user reports on independent advocacy and reviews site ConsumerAffairsthe biggest complaints from customers seem to revolve around billing.
Verizon FIOS will start letting customers opt in -- and out -- of the cable channels they get as part of their pay television service -- the first move by a major provider toward a la carte service.
Cable operators have traditionally forced customers to buy the full range of basic networks, including high priced sports channels, kids networks and food channels.
Since cable operators have to pay the programming networks for each subscriber, consumer advocates have argued that the bundling resulted in bigger monthly cable bills. But media companies have traditionally demanded that cable operators show all their networks if they're going to show one.
Then, seven different bundles of networks will be grouped by types of programming.
Finally, a pop culture package includes Comedy Central, E! While this is not true a la carte choice that some have advocated, this is likely the beginning of an industrywide shift.
Recent months have seen a surge in providers offering content that previously was only available to cable customers. It comes with a DVR-like service and lets customers watch both live programming and on-demand shows.
But some networks, particularly those with more specialized viewership, could end being hurt if customers are no longer forced to have them as part of their basic cable service said Zino.